Return, Refund, and Cancellation Policy

Welcome to Sattvaz Care LLP (“Trimiya”). Please review our Return, Refund, and Cancellation Policy carefully. This policy should be read in conjunction with our Terms of Service.

Refund Policy

We offer a full refund under the following circumstances, provided the refund request is made within 7 (seven) days from the date of delivery:

1. Incorrect Product: If you received a product that is different from what was ordered.

2. Missing Items: If any products are missing from your order.

3. Lost or Damaged During Transit: If the product was lost or damaged during delivery.

4. Expired Products: If the product has passed its expiry date.

5. Allergic Reactions: In rare cases, if the product causes an allergic reaction or does

not suit your body.

For any of the above cases, clear images of the product(s) showing the issue are required.

For “missing” products, we will review the packing video to ensure all ordered items were

included before dispatch. Please provide images of the entire received kit when submitting your request.

Non-Defective Returns: If you wish to return a product that is not defective, we may accept returns of sealed and unused products if notified within 7 (seven) days of receipt. We will arrange a pickup once your return request is received within the specified timeframe.

How to Request a Refund

To initiate a refund request, please contact our customer care team using one of the following methods (available from 10 AM - 7 PM, Monday to Friday):

· Email: contact@trimiya.com

· WhatsApp: +91 9307977804

· Trimiya Application: Raise a ticket request

Provide your order ID, the reason for the refund, and images of the product(s) related to the refund request.

Promotional Offers: If your purchase included a free gift or promotional offer and you wish to return the main product, you must also return the free product. Refunds will be processed after deducting the value of the promotional offer.

Return Processing

Upon receiving your return request, we will arrange for pickup of the product by our logistics partner, typically within 2 working days. The exact timing may vary due to factors such as logistics availability, pin codes, or public holidays.

Quality Check: Returned products will undergo a Quality Check to ensure they are in their original, sealed, and unused condition. The seal must be intact, and the product should show no signs of tampering or use.

Once the Quality Check is successfully completed, we will process the refund to your original payment source. For Cash on Delivery (COD) orders, we will send a refund link for you to choose your preferred refund method and provide the necessary details.

Order Cancellation

To cancel an order, please use one of the following methods:

· Email: contact@trimiya.com

· WhatsApp: +91 9307977804

· Trimiya Application: Raise a ticket request

In exceptional cases, if our courier partner attempts delivery and you wish to cancel, please decline the acceptance. If accepted, we will arrange for a reverse pickup. Ensure the products remain sealed and unused.

Refund Processing Times

Refund processing times may vary based on the original payment method:

· Credit/Debit Card or Net Banking: Allow 5 to 7 working days for the credit to appear.

· Cash on Delivery (COD): Refunds may require an image of a voided cheque leaf,

bank statement, or bank details and may take up to 3 weeks.

We apologise for any inconvenience caused; refund processing times may be subject to delays due to various factors including bank policies or circumstances beyond our control.